We often hear terms such as easy to operate, customer friendly and optimal service provision. These are music to a manager’s ears, as it means their company’s needs are being met in terms of customer service and internal efficiency.
When machines work sub-optimally, or stop working at all, we sometimes need to search high and low for the instruction manuals in order to repair them.
How good would it be if service calls and reporting processes for machines could be automatized, and users had immediate access to up-to-date user manuals or instructions? So your employers could save time and headaches by not having to deal with a broken coffee machine or printer, and therefore fully focus on their work?